Cancellation Policy

All rates are non-refundable.

Guaranteed minimum rate

We guarantee the most competitive rates in all accommodations booked directly on our website. Direct bookings on our website can represent a saving of up to 15% compared to other sites or platforms.

Booking Confirmation

After making the reservation you will receive an automatic confirmation email with all the details of your stay. If you do not receive it immediately, please check your spam folder.

To confirm the reservation, it must be paid. With the payment you will receive the booking confirmation by email or WhatsApp.

24 hours before your arrival you will receive a new confirmation email or WhatsApp with the check-in details.

No one can access their accommodation without having paid the amount of the reservation in advance. In case of stay of more than one month, the first monthly payment must be paid before check-in and the remaining monthly payments must be paid on the first of each month.

Arrival and departure

Check-in time: 3pm.

Check-out time: until 11am.

Arrivals after 3pm are subject to a surcharge of €30 (20,000.00 F CFA).
We will not refund amounts already paid in case of late arrival or early departure.

Occupation

To avoid misunderstandings, the number of people occupying the accommodation must match the number indicated on the booking.

If the number of people occupying the accommodation increases after the booking has been confirmed, the final rental price will be changed. In the event of a reduction in the number of people occupying the accommodation on a booking already confirmed, the final price will not be changed.

If the accommodation does not have the "pet friendly" condition, pets are not allowed.

Code of Conduct for our customers

It is forbidden to organize parties or celebrations that may interfere with cohabitation with neighbors. We ask our guests to respect the community and avoid noise from 8 p.m. to 8 a.m.

If non-compliance with this code of conduct leads to complaints from the neighbors or the police, EASY HOME DAKAR reserves the right to force the client to leave the accommodation. The customer will lose any right to an economic claim and will not obtain any refund of payments made to EASY HOME DAKAR.

Changes in the booking due to force majeure

In the event of force majeure or unforeseen events (urgent repairs, partially or completely out of service, etc.) EASY HOME DAKAR reserves the right to make changes to accommodation.

The new home will have similar characteristics. The customer will be informed and will be able to accept the change or cancel the booking.

In case of cancellation of the reservation, the customer will be reimbursed the full amount (100%) already paid.

If the change is to be made when the customer has already checked into their accommodation, EASY HOME DAKAR will act in the same way as previously described, but in case of cancellation the amount refunded will only be the amount with the statement of the stay and the services already consumed.

Damage, misuse of lost items and items

The guest is responsible for the proper use and conditions of the accommodation during their stay. The client is also responsible for any material damage or loss of any element of the accommodation. The customer will be responsible for any repairs and replacement of damaged or lost items.

Electricity

To guarantee you the best rate, when you arrive, we leave you a minimum charge of electricity for the first day. Afterwards, you will have to pay for the electricity.